Refund Policy:
Refund Eligibility: We offer refunds within 30 days of purchase. Items must also be in the original packaging. Customers have the option to request a complimentary exchange in the event of dissatisfaction with their purchase.
Initiating a Refund:
- To initiate a refund, please initiate the transaction through your account portal. If you have any further concerns or reasons to contact please reach out to our customer service team at Hello@ThePillAesthetic.com within 30 days of your purchase. Please provide your order number and details about the product you would like to refund. Exclusions: Shipping costs are non-refundable.
Refund Processing:
- Once your request is received and approved, we will process the refund to your original method of payment.
- Please allow 3-5 business days for the refund to be reflected in your account.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We may require photos or additional information to process a refund for damaged or defective items.
Late or Missing Refunds:
- If you haven't received a refund within the specified timeframe, please check your bank account first. If you've done this and still have not received your refund, please contact us.
Changes to This Policy:
- We reserve the right to modify or update this refund policy at any time without notice.